SPEAKERS

Nate Brown is well versed in a variety of CX disciplines, including journey mapping, survey process and analysis, voice of the customer programs, employee engagement and many more.

Nate Brown

Chief Experience Officer / Co-Founder of CX Accelerator

Officium Labs

United States of America

Michelle Huff brings over 20 years of experience leading marketing and go-to-market strategies at high tech companies, such as Act-On Software, Salesforce, and Oracle

Michelle Huff

Chief Marketing Officer,

UserTesting

USA

Richard enables organizations to create a competitive advantage, increased shareholder value and a great working environment and has over 20 years’ Experience in driving value for customers.

RICHARD JONES

VP & GM, APAC

Dataiku

Singapore

Matt focuses on deriving value and delivering measurable benefits from digital transformations for clients across OutSystems’ largest enterprise customers.

Matt Coulson

Regional Vice President,

Value Consulting OutSystems

APAC

Winnie Talosig currently work as a Technology Director at Coca Cola Beverages. She is fueled by ethusiam, enjoy collaboration and loves technology.

WINNIE TALOSIG REBANCOS

Information Technology Director,

Coca-Cola Beverages

Philippines

With close to 10 years of experience working with and co-founding companies, Carmen currently works with HappyFresh as the Vice President of product.

CARMEN OPREA

Vice President Product,

HappyFresh

Singapore

For more than 20 years, Dan has led marketing teams in nearly every marketing channel — from direct mail to email to social media. He has also served in multiple customer service and customer experience leadership roles.

Dan Gingiss

Chief Experience Officer,

The Experience Maker

United States of America

He has success building successful companies across Germany, the UK, Brazil, Singapore and Thailand to name a few. At his current role at Hostelworld he leads a 100+ team of cross functional individuals.

Johnny Quach

CPO/CTO,

Hostelworld

Ireland

Chief Marketing Officer at Worthix with +10 year track record in positions of leadership; extensive experience in management, digital marketing strategies, public speaking, growth strategies, and multi-language communication skills.

MARY DRUMOND

CMO,

Worthix

United States of America

Riva leads the Solution Architecture team in Southeast Asia. In the years since she's started her career, she’s had extensive experience in the full software development lifecycle.

RIVA UY

Lead Solution Architect,

OutSystems

Singapore

Millie Gillon has a wealth of knowledge about innovation and strategy, and combines this with the use of data and design thinking to reshape the client experience and innovation.

MILLIE GILLON

Global Head of Client Experience, MD,

Standard Chartered

Singapore

With over 18+ years of experience in Business Development, Sales & Marketing for ER&D and IT Services across APAC, Europe & US markets, Ganesh now heads the teams responsible for driving business growth across digital segments at freshworks.

Ganesh Raj

Director, Strategic Alliances,

Freshworks Inc

APAC

Harish heads the Customer Experience solution strategy for SEA at Qualtrics. He is a Marketing & CX leader ( APAC) having lived and worked in India, Hong Kong, Indonesia and Singapore.

Harish Agarwal

Head of CX Solutions Strategy, SEA

Qualtrics

Singapore

Riaz has over 20 years of technology and product leadership experience in the United States and Canada. He leads product strategy, product management, research & development, engineering, UX design and customer cloud operations for the company.

RIAZ RAIHAN

President of Products ,

Alida

USA

A Passionate New Age Business who has worked with companies Like Zee Entertainment, Domino’s Pizza India, Times, NDTV, Tech startups and more. He is currently leading the Marketing, Technology and Digital Business for Domino’s Pizza Indonesia.

Mayank Singh

Head of Marketing & Technology,

Domino’s Pizza

Indonesia

Rohit is responsible for driving great customer experience for Pixel and Google Store customers in APAC. At Google, he has also worked on driving customer experience for products and solutions being developed for new internet users in emerging markets.

Rohit Shawarikar

Lead - Devices & Services - Customer experience,

Google

APAC

Dr. Lee has worked on numerous central government projects, including Smart City Promotion Project, Cloud Computing Industry Project, UX Project, E-learning Project, etc., and had over 15 years of research experience in the ICT related industry.

DR CHEN-YU LEE

Director/ Secretary-General,

Taipei Smart City Project Management Office/Global Organization of Smart Cities

Taiwan

Biren is a Digital Evangelist, who has over a decade worth of experience across Europe and Southeast Asia (SEA). Previous roles at Adobe, Telenor Group and WPP have given him an insight across the Adtech/Martech ecosystem.

Biren Balakrishnan

Sales Engineering Manager,

Sitecore

Singapore

Founder and managing partner of OmniStrada, Christophe Bacon has 20+ years' experience in digital transformation, strategic planning, business development, and consulting within the e-business, tech, automotive, healthcare and TMT industries.

Christophe Bacon

Founding and Managing Partner,

OmniStrada

Singapore

I'm also a freelance SEO consultant and founder of the technology review site.

MARTIN MEANY

SEO, Customer Experience & SEM Performance Specialist,

Three, Ireland

Rey is a veteran business executive and entrepreneur with several years of professional experience gained from the information and communication technology industry; with successful and extensive experience in digital and culture transformation engagements.

REY LUGTU

Founder & CEO,

Hungry Workhorse Fellow, Institute for Digital Transformation

Philippines

Andy Chun is a leading AI pioneer and global visionary with over three decades of innovation experience in a range of industries, including insurance, finance, health, transportation, education, and government.

ANDY CHUN

Regional Director/VP/Technology Innovation,

Prudential Corporation Insurance Asia/Computer Society

Hong Kong

Truc Tran is leading Customer Experience to transform the customer journey map across physical and digital channels to create seamless & personalized customer experience.

THANH TRUC TRAN

Head Of Customer Experience Central Group,

Thailand