World CX Summit – Asia 2021 | Virtual CX Conference

What is world CX Summit?

World CX Summit Asia aims to bring CX leaders and Marketers together to discuss how the latest technologies and customer insights can be combined to change CX as we know it.

The summit will host a combination of insightful sessions, case studies, panel discussions, and workshops sure to deliver actionable insights that attendees can apply to their Customer Experience strategies

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WHY ASIA?

Leaders across the landscape understand that if they want to start posting pre-pandemic numbers, they need to streamline the customer experience as much as possible.

Source: customerthink.com

THE DRIVING FORCE

The market in the Asia region is anticipated to witness the highest CAGR over the forecast period. The increasing adoption of IoT-based devices and sensors as well as AI-driven predictive and advanced analytics tools to offer personalized services to both B2B and B2C consumers is one of the major factors contributing to the growth of the regional market.

MARKET TRENDS

The wide presence of call centers, the burgeoning trend of social media, and rising emphasis on customer experience management and customer satisfaction are contributing to the growth of the market in the Asia.

Additionally, B2B consumers’ growing preference for quality products that add value to their business, growing expectations for services based on outcome and customer journey, and demand for tangible results to drive the growth of the business are some of the factors driving the adoption of customer experience management solutions in the Asia.

The safety of our AI community is a top priority

In light of the health safety recommendations by governments across the world, World AI Show - KL will be hosted for CIOs, Heads of AI and global experts as a virtual online event, in lieu of an in-person event. We look forward to bringing together our ecosystem of tech leaders in this new virtual format to learn, connect and collaborate together. Stay tuned for more details to come.

World CX Summit – India 2020 Hear from global speakers Cx, Digital Transformation & Analytics experts on the best practices to achieve optimum results in a fast-moving digital world!

Insightful
Sessions

Hear from global CX, Marketing & Tech experts on the best practices to CX an integral part of any business and create experiences for a customer in a fast-moving digital world! It is an opportunity to hear from the world’s leading solution providers about the innovative ways to advanced CX strategies & approaches.

World CX Summit – India 2020 Emerging technologies, when used together have the potential to revolutionize industries

Technology
Use-cases

Learn from early adopters and understand how CX impacts the willingness of a customer turning into a brand advocate and the potential of a great CX strategy to revolutionize customer journeys. Explore such transformational MarTech use-cases presented by successful early adopters and pioneers within the field CX, Data Analytics, CRMs, among others.

World CX Summit – India 2020 The show features presentations, use-case-studies and educational sessions by global technology providers

Product
Showcase

The show features presentations, use-case studies and educational sessions by global technology providers who are virtually showcasing their latest innovations designed with the primary focus on enabling businesses and organizations to adopt robust CX strategies/solutions.

Panel
Discussions

Brainstorm and exchange ideas with some of the greatest minds in CX & related fields. Our virtual panel includes the likes of seasoned, experienced and accomplished veterans from the very sector looking to form a bridge between CX and Businesses.

World CX Summit– India 2020, Virtual CX Conference Indulge in detailed discussions with technology providers of your choice through private and secure online.

Private Consultation
Rooms

Indulge in detailed discussions with technology providers of your choice through private and secure online audio/visual chats where you have the opportunity to highlight your specific needs and challenges directly with the expert advisors and consultants.

World CX Summit – India 2020, Virtual CX Conference Network and share ideas virtually with CMOs, CDOs & CXOs in CX, MarTech & Data Analytics.

Private Networking
Rooms

Network and share ideas virtually with CX leaders from across industry sectors or from your own sector in these private online chat rooms. Understand the latest trends and challenges faced during the current global situation and how to prepare for renewed challenges in a post-COVID19 world.

Explore sponsorship opportunities

We are extremely impressed and blown away by this experience. Thank you for the amazing platform, the great support, the turn around on requests and just being ON from the get-go.

-Axis Communications

SPEAKERS

Nate Brown is well versed in a variety of CX disciplines, including journey mapping, survey process and analysis, voice of the customer programs, employee engagement and many more.

Nate Brown

Chief Experience Officer / Co-Founder of CX Accelerator

Officium Labs

United States of America

Michelle Huff brings over 20 years of experience leading marketing and go-to-market strategies at high tech companies, such as Act-On Software, Salesforce, and Oracle

Michelle Huff

Chief Marketing Officer,

UserTesting

USA

Richard enables organizations to create a competitive advantage, increased shareholder value and a great working environment and has over 20 years’ Experience in driving value for customers.

RICHARD JONES

VP & GM, APAC

Dataiku

Singapore

Matt focuses on deriving value and delivering measurable benefits from digital transformations for clients across OutSystems’ largest enterprise customers.

Matt Coulson

Regional Vice President,

Value Consulting OutSystems

APAC

Winnie Talosig currently work as a Technology Director at Coca Cola Beverages. She is fueled by ethusiam, enjoy collaboration and loves technology.

WINNIE TALOSIG REBANCOS

Information Technology Director,

Coca-Cola Beverages

Philippines

With close to 10 years of experience working with and co-founding companies, Carmen currently works with HappyFresh as the Vice President of product.

CARMEN OPREA

Vice President Product,

HappyFresh

Singapore

For more than 20 years, Dan has led marketing teams in nearly every marketing channel — from direct mail to email to social media. He has also served in multiple customer service and customer experience leadership roles.

Dan Gingiss

Chief Experience Officer,

The Experience Maker

United States of America

He has success building successful companies across Germany, the UK, Brazil, Singapore and Thailand to name a few. At his current role at Hostelworld he leads a 100+ team of cross functional individuals.

Johnny Quach

CPO/CTO,

Hostelworld

Ireland

PRIORITIZING AND INTEGRATING CEM INTO EVERY BUSINESS

Advancing Singapore's
Blockchain and Crypto
Landscape

Leaders across the landscape understand that if they want to start posting pre-pandemic numbers, they need to streamline the customer experience as much as possible.

Source: customerthink.com

What is world CX Summit?

WHY ASIA?

Leaders across the landscape understand that if they want to start posting pre-pandemic numbers, they need to streamline the customer experience as much as possible.

Source: customerthink.com

The safety of our AI community is a top priority

We are extremely impressed and blown away by this experience. Thank you for the amazing platform, the great support, the turn around on requests and just being ON from the get-go.

-Axis Communications