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What is world CX Summit?

World CX Summit Asia aims to bring CX leaders and Marketers together to discuss how the latest technologies and customer insights can be combined to change CX as we know it.

The summit will host a combination of insightful sessions, case studies, panel discussions, and workshops sure to deliver actionable insights that attendees can apply to their Customer Experience strategies

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WHY ASIA?

Leaders across the landscape understand that if they want to start posting pre-pandemic numbers, they need to streamline the customer experience as much as possible.

Source: customerthink.com

THE DRIVING FORCE

The market in the Asia region is anticipated to witness the highest CAGR over the forecast period. The increasing adoption of IoT-based devices and sensors as well as AI-driven predictive and advanced analytics tools to offer personalized services to both B2B and B2C consumers is one of the major factors contributing to the growth of the regional market.

MARKET TRENDS

The wide presence of call centers, the burgeoning trend of social media, and rising emphasis on customer experience management and customer satisfaction are contributing to the growth of the market in the Asia.

Additionally, B2B consumers’ growing preference for quality products that add value to their business, growing expectations for services based on outcome and customer journey, and demand for tangible results to drive the growth of the business are some of the factors driving the adoption of customer experience management solutions in the Asia.

The safety of our AI community is a top priority

In light of the health safety recommendations by governments across the world, World AI Show - KL will be hosted for CIOs, Heads of AI and global experts as a virtual online event, in lieu of an in-person event. We look forward to bringing together our ecosystem of tech leaders in this new virtual format to learn, connect and collaborate together. Stay tuned for more details to come.

World CX Summit – India 2020 Hear from global speakers Cx, Digital Transformation & Analytics experts on the best practices to achieve optimum results in a fast-moving digital world! World CX Summit – India 2020 Hear from global speakers Cx, Digital Transformation & Analytics experts on the best practices to achieve optimum results in a fast-moving digital world!
Insightful
Sessions

Hear from global CX, Marketing & Tech experts on the best practices to CX an integral part of any business and create experiences for a customer in a fast-moving digital world! It is an opportunity to hear from the world’s leading solution providers about the innovative ways to advanced CX strategies & approaches.

World CX Summit – India 2020 Emerging technologies, when used together have the potential to revolutionize industries World CX Summit – India 2020 Emerging technologies, when used together have the potential to revolutionize industries
Technology
Use-cases

Learn from early adopters and understand how CX impacts the willingness of a customer turning into a brand advocate and the potential of a great CX strategy to revolutionize customer journeys. Explore such transformational MarTech use-cases presented by successful early adopters and pioneers within the field CX, Data Analytics, CRMs, among others.

World CX Summit – India 2020 The show features presentations, use-case-studies and educational sessions by global technology providers World CX Summit – India 2020 The show features presentations, use-case-studies and educational sessions by global technology providers
Product
Showcase

The show features presentations, use-case studies and educational sessions by global technology providers who are virtually showcasing their latest innovations designed with the primary focus on enabling businesses and organizations to adopt robust CX strategies/solutions.

World CX Summit– India 2020, Virtual CX Conference, Be part of panel discussions and exchange ideas with some of the greatest minds in the space of CX & Digital Transformation. World CX Summit– India 2020, Virtual CX Conference, Be part of panel discussions and exchange ideas with some of the greatest minds in the space of CX & Digital Transformation.
Panel
Discussions

Brainstorm and exchange ideas with some of the greatest minds in CX & related fields. Our virtual panel includes the likes of seasoned, experienced and accomplished veterans from the very sector looking to form a bridge between CX and Businesses.

World CX Summit– India 2020, Virtual CX Conference Indulge in detailed discussions with technology providers of your choice through private and secure online. World CX Summit– India 2020, Virtual CX Conference Indulge in detailed discussions with technology providers of your choice through private and secure online.
Private Consultation
Rooms

Indulge in detailed discussions with technology providers of your choice through private and secure online audio/visual chats where you have the opportunity to highlight your specific needs and challenges directly with the expert advisors and consultants.

World CX Summit – India 2020, Virtual CX Conference Network and share ideas virtually with CMOs, CDOs & CXOs in CX, MarTech & Data Analytics. World CX Summit – India 2020, Virtual CX Conference Network and share ideas virtually with CMOs, CDOs & CXOs in CX, MarTech & Data Analytics.
Private Networking
Rooms

Network and share ideas virtually with CX leaders from across industry sectors or from your own sector in these private online chat rooms. Understand the latest trends and challenges faced during the current global situation and how to prepare for renewed challenges in a post-COVID19 world.

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We are extremely impressed and blown away by this experience. Thank you for the amazing platform, the great support, the turn around on requests and just being ON from the get-go.

-Axis Communications

SPEAKERS

Nate Brown

Chief Experience Officer / Co-Founder of CX Accelerator

Officium Labs

United States of America

RICHARD JONES

VP & GM, APAC

Dataiku

Singapore

Matt Coulson

Regional Vice President, Value Consulting,

OutSystems

APAC

WINNIE TALOSIG REBANCOS

Information Technology Director,

Coca-Cola Beverages

Philippines

CARMEN OPREA

Vice President Product,

HappyFresh

Singapore

Dan Gingiss

Chief Experience Officer,

The Experience Maker

United States of America

Johnny Quach

CPO/CTO,

Hostelworld

Ireland

MARY DRUMOND

CMO,

Worthix

United States of America

discussion topics

Bots and Brains

Generation CX

Overcoming Business Challenges & Pain Points Around CX in the “new normal”

Leveraging Voice of the Customer (VoC) to drive NPS

Exploring the CX - EX link

Omni-channel customer engagement strategies

CX & Social Media

Harnessing Big Data & Analytics for enhancing the customer experience

Aligning Organizational KPIs with Customer Experience Strategy for Business Growth and driving ROI

Personalization at core of CX Strategy

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Very impressed with the level of knowledge of the speakers, and the audience.

Huawei Technologies

advisory board members

Our advisory board consists of top technology experts and some of the brightest minds globally who play a critical role in the development of agendas, effective conference sessions design and cutting-edge content creation.

MEDIA SHOWCASE AND COVERAGE

  • 15M+

    GENERAL MEDIA

  • 18M+

    TARGETED MEDIA

  • 200K+

    TWITTER

  • 150K+

    LINKEDIN

  • 100K+

    DIRECT EMAIL

WHO ATTENDS WORLD CX SUMMIT?

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Platinum Sponsors

Gold Sponsors

Silver Sponsor

Bronze Sponsors

CONNECTING

BUSINESS WITH

OPPORTUNITIES

ORGANISER

Trescon is a global business events and consulting firm that provides a wide range of business services to a diversified client base.

Trescon is founded and managed by a group of specialists with more than 8 decades of combined expertise in successfully developing business events, trainings and consulting for corporates, governments, associations and high-net-worth individuals across the world. Our advisory board members comprise of an ever-growing exceptional mix of senior-level industry veterans and successful tech entrepreneurs.

With a deep understanding of the realities and requirements of the growth markets we operate in – we strive to deliver innovative and high quality business platforms for our clients.